1. Who We Are
LaserTech IT Services Ltd is the data controller for the personal data collected through this website and our services. Our office is located at 5 High Street, Halstead, Essex, CO9 2FZ.
2. What Data We Collect
We may collect the following personal data:
- Name and job title
- Organisation name
- Email address and phone number
- Enquiry details submitted via our contact form
- IP address and browser information (collected automatically)
3. How We Use Your Data
We use your personal data for the following purposes:
- To respond to your enquiries and provide the services you have requested
- To manage our contractual relationship with you
- To send you relevant news and updates (with your consent)
- To improve our website and services
- To comply with our legal obligations
4. Legal Basis for Processing
We process your data on the following legal bases under UK GDPR:
- Contract: Where processing is necessary for the performance of a contract with you
- Legitimate interest: Where we have a legitimate business interest in processing your data
- Consent: Where you have given us your consent (e.g., newsletter subscriptions)
- Legal obligation: Where we are required to process your data by law
5. Data Retention
We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by law. Contact form submissions are retained for a maximum of 24 months. Contractual records are retained for 7 years.
6. Data Security
We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure or destruction. Our website uses HTTPS encryption and our systems are regularly audited for security.
7. Your Rights
Under UK GDPR, you have the following rights:
- Right of access – You can request a copy of the data we hold about you
- Right to rectification – You can ask us to correct inaccurate data
- Right to erasure – You can ask us to delete your data (where applicable)
- Right to restrict processing – You can ask us to limit how we use your data
- Right to data portability – You can request your data in a structured format
- Right to object – You can object to processing based on legitimate interest
To exercise any of these rights, please contact us.
8. Third Parties
We do not sell your personal data to third parties. We may share your data with trusted service providers who assist us in delivering our services, subject to appropriate data processing agreements.
9. Cookies
This website uses session cookies necessary for the website to function (e.g., CSRF protection). We do not use tracking cookies or third-party advertising cookies.
10. Complaints
If you are unhappy with how we handle your personal data, you have the right to lodge a complaint with the Information Commissioner's Office (ICO). Visit ico.org.uk for more information.
11. Contact
For any questions about this privacy policy, please email sales@lasertechsupport.co.uk or use our contact form.